Dovenmuehle Mortgage Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Dovenmuehle Mortgage Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

I purchased my home in - -. The house appraised above the purchase price. I put 10 % down and have been consistently making additional payments ( two full payments each year ). The principal is now at less than 80 % of the original purchase price. On - -, - I filled out the paperwork to remove PMI and sent my lender the requested amount ( $310.00 ) associated with the " required '' appraisal. The check was cashed shortly thereafter. I received a VM on -/-/- stating that I should call back " in reference to [ my ] appraisal ''. I called the number provided back on that day and again the following week. Each time I was told that " systems were down and the representative could not help me ''. On - I received a follow-up call. At that time I was told that the appraisal was going to cost $180.00 more than originally stated. This brings the total to $500.00, which is more than any amount shown on the mortgage lender 's schedule of amounts owed for the appraisal. I arranged for payment and was then told that it would be another seven days before anyone could contact me to schedule the appraisal. It appears that this company is deliberately delaying the necessary steps to remove PMI in order to continue to charge the PMI ( $180.00 per month on a loan of $350000.00 at 3.65 apr ).

Dovenmuehle Mortgage Inc. customer in Arizona
Apr 29, 2016

* Source: CFPB Complaint Database

Dovenmuehle Mortgage Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Dovenmuehle Mortgage Inc.Loan servicing, payments, escrow accountSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow accountSource: Consumer Financial Protection Bureau

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