Review and analysis of over 968 complaints against TransUnion
TransUnion consumers have reported over 968 official complaints related to Problem getting my free annual report. Out of the 968 consumer complaints against TransUnion, 11% were disputed by the consumer (i.e. the consumer was not happy with how TransUnion responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against TransUnion resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 52% resulted in non-monetary compensation.
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TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report February 7, 2016 - TransUnion 's website deceptively offers consumers a report, presumed to be free, without clearly indicating that they are charging fees and signing the consumer up for a subscription service. The service is charged without asking the user for confirmation. The website intentionally obscures the pages that allow the user to cancel their account. Support staff is only available via an - during certain hours, making it exceedingly difficult for overseas Americans to communicate with the company and cancel their accounts and charges. No email or chat support is provided. I am currently seeki... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report February 4, 2016 - I went through - to receive my credit report. No problem at all with -. TransUnion is another story! Once I was redirected to the TransUnion website and pulled up my credit report the website directed me to a password site ( within just a few seconds ). I was not aware of any password for TransUnion. I contacted customer service and was given a temporary to get into my account. Ahh all good, right? Not so fast! When I tried to get in to see my credit report and it gave me the message that you have accessed your - free report and are not allowed more than - but, I could purchase -... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 29, 2016 - Tried to get my report form transUnion and they wanted to charge me a fee ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 20, 2016 - Today ( -/-/- ) I went online and received my free reports except from TransUnion. I was denied access as they said they already gave me a free report for this year. Not so. Since I have had disputes with them before ( - ) due to their errors, I do not intend to waste time and incur expense by sending them certified mail for resolve every time they make a mistake this year. I have attached a screen print of their refusal to provide a free report which may require cropping by you as to not reveal my personal identification in the event that you publish this complaint for the benef... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 17, 2016 - Have tried several times to get my credit report to dispute inaccurate information but company refuses to provide online access. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 15, 2016 - I requested my - free credit reports online, and since I could n't answer the questions they gave online, I was instructed to fill out a form and mail it in. I got my - and - reports quickly in the mail, but got a letter from Transunion saying that my current address did not match their records. Since I 've been at this address for four years, and have banking and other accounts at this address, that does n't make a lot of sense to me. However, they are asking that I not only provide my driver 's license, which has my current address and should be enough, they are also asking that I p... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 12, 2016 - Hello my name is - -. I applied for my credit report on line from Annual Credit Report.com. I filled out all of the information sheets. - and Trans Union wanted a questionnaire filled out of personal info I should known. I filed the form out and - refused to give me my on line report - wanted me to write in for the report. I fill they are discriminating and would like to file charges. Please follow up so I 'll know what to do how to file. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 10, 2016 - Transunion is denying that they have a credit report for me, and/or refusing to provide me with a free copy of which I am entitled to per the Fair Credit Reporting Act. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 7, 2016 - Trans Union - what a wonderful company ( lol ). Will not give me my free credit report for the year unless I pay for it. Trans Union online dispute form is always down and will not allow me to sign in or sign up. The security questions I have to answer truthfully are not factually correct to access my free online report. So when I answer truthfully then Trans Union claims I am not who I say I am. There are many problems with Trans Union. I ca n't be the only consumer to complain about Trans Union and these issues. -/- credit card has been closed by me for more than 10 years yet - and... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 7, 2016 - I WENT TO - AS SUGGESTED BY - FICO TEAM AND THIS WEBSITE. I ORDERED ALL - CREDIT REPORTS. I RECEIVED THE FIRST REPORT FROM - AND SAVED IT. I THEN DISPUTED AN INCORRECT ISSUE AND RE-SAVED. I WAS THEN PREVENTED FROM PROCEEDING WITH THE REST OF THE REPORTING. I WAS, HOWEVER ABLE TO NAVIGATE ANYWHERE ELSE (PURCHASE CREDIT PROTECTION OR ORDER A FICO SCORE). THERE IS NO PERSONNEL ANSWERING THEIR LINE. I THEN CONTACTED THEM VIA THE ONLINE "CONTACT US", BUT HAVE NO WAY TO GO BACK TO MY REPORT. THIS IS UNACCEPTABLE.... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 4, 2016 - My complaint is about www.annualcreditreport.com. - worked fine ; Trans Union said they were having technical difficulties and I had to request the report by snail mail. - also said I had to request the report by snail mail. - particularly asked identify questions that were such ancient history or so trivial I could not get them 'right '. For example, we had a loan with Bank - that was then bought out by Bank Z, but I could not remember when the buyout was so I got the answer 'wrong '. This is hardly the way to get accurate information to prevent oneself against identity theft! ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 30, 2015 - I tried to get my free credit report online. I was unable to do so. I fear someone is using my credit. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 30, 2015 - Recently I mailed the " Annual Credit Report Request Form '' ( found on the CFPB 's website ) to the address on it and requested copies of my - and TransUnion credit reports. I have a pending CFPB complaint about - not providing corrected or timely copies of my report to me. Therefore, this complaint is about TransUnion 's failure to provide me with a copy of my report in response to my request for one as described. I received a non-specific form from somewhere in - ( - again? ) demanding my social security number in order to get my free copy of my Trans Union report. No credit age... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 25, 2015 - I applied for my free credit report from Transunion using the government form from annual credit report.com and sent it in and got back the stock we can not find you but to provided documents which is did and they are my latest paycheck stub and my latest bank statement showing my current address and I get back a stock letter staying proof is unacceptable as it was to old? so how can the current pay check stub and bank statement not current and requesting to sent in the same documents why? can I get my report I provided the information and Transunion can find me with out any problem and again ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 21, 2015 - For many years I have been trying to gain access to my credit report, and to suspend my credit freeze so loan companies could gain access to my credit file. I have found, without exception across - Transunion and - that I can not release a freeze temporarily. There is no possible way to get a phone number where humans answer and can assist ; there is no web site that does n't send me into limbo, listing irrelevant answers to their canned questions, and then saying they can not help me without mailing in a request, which makes it impossible to get a loan. When I attempted to get a copy of... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 21, 2015 - I attempted to get my free annual credit report online from the TransUnion website, and due to some error on their end, I was unable to do so. I tried a second time and got the same result. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 18, 2015 - I have filed lawsuits against TransUnion and -. A s a result, these credit bureaus will not supply the required annual report for unknown reasons. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 16, 2015 - I went online at - ( - ) to request a credit report from Trans Union. All went well until I was asked what county I lived in in -. It did not have -, which is correct, but contained -. I indicate 'none of the above '. I was denied a Trans Union Credit Report online. Previously, I had a bad experience with identity theft/credit card fraud dating to -. - fraudulently filed credit application ( possibly - - ) used a bogus -, NY address. My complaint is how can I correct misinformation, if it is used to deny my access to a credit report that provides a procedure to co... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 8, 2015 - I ca n't get my credit report on this site. I also noticed on a other site on authorized user account I 'm being held responsible for the debt which is not mine ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 8, 2015 - TransUnion refused to provide a copy of my credit report. The need more data - Like : a bank statement, copy of a SS card, copy of a birth certificate and on and on. - did send a report, the data I supplied was good enough for them. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 7, 2015 - I have never been able to get my free annual credit report from TransUnion, but i was able to get annual free credit report of - and - until two or three years ago. I complained then, but cant remember what the response was. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 30, 2015 - I requested a credit report from Transunion, -, and - and they refuse to give me a credit report after I was denied credit. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 29, 2015 - I went on free credit report site to request my free credit report using the credit bureau transunion. When on the site I asked to save as pdf so that I can read the file. When I tried to open the file I got the following messageCould n't open PDFSomething 's keeping this PDF from opening. Go back to the last page I was never able to see my free credit report. The page then went right back to the free credit report request and it would not let me retrieve the report. I never saw my information and then transunion had a an advertisement to buy purchase a monthly screening I declined. Your assis... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 26, 2015 - I requested the report from Transunion last spring and though it docked me so it says i received it, it would not download. I recently requested my free annual report from all - agencies and could not download them. Then I sent in a request following the instructions carefully over 6 weeks ago and still have not received them. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 26, 2015 - In the last few months I have sent to TransUnion the documentation they requested to provide me a copy of my credit report. In each instance TransUnion mails a notice back that the documentation provided was not a qualifying document, or did not meet their requirements in some other way. TransUnion also will not allow me to access my credit report on their website, and will no longer supply my credit information to -. TransUnion does not allow me to dispute errors on my credit report online with my online login --. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 21, 2015 - Attempted to access free credit reports from the - main providers on the annualcredit report.com '' website. Process only worked for -. I could not complete ordering of reports with Transunion and -. - kept telling me to call a phone number which went nowhere. Never able to talk to an agent. Transunion would only allow access if I agreed to pay for a credit score ''. Upon returning to -, I was informed that I had received these reports, which did not happen. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 19, 2015 - All - credit reporting companies do not allow my accessing my report via the website they set up and i do not know why. Please advise. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 16, 2015 - I visit www.annualcreditreport.com I put my info in and it time me out when I went back to get my free credit report it said i already recived my 1 free credit report and I tried to get it when it timed out with out giving it to me!!! ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 16, 2015 - I asked for my free credit report from TransUnion and received a request for proof of my current address, SSN, and date of birth. I have lived at my present address for the last thirty years. Their requests appear to be attempt to either delay or eliminate their obligation to provide my credit report. I also tried to call them but received nothing but recorded messages. Attached is their request. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 15, 2015 - What has happened over the last few years is when I request a copy of my free annual report from transunion they tell me the information they have on file for me does n't match what I have just given them. Then they request copies of sensitive information from me via mail. Not gon na do that. The letter I received from transunion for this year 's request says the address does n't match what they have on file so I need to send them proof of address. Please note i have lived at current address for over - years. Is it legal for them to ask for proof address. In the letter it says i can go on l... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 4, 2015 - When trying to access trans-union credit report I was not able to obtain since they claimed I had already received my credit report this year. I did n't see any information on the site about how to contact them. I would like some assistance with this matter please, I 'm beginning to think I 've been compromised and would like to know what other steps I could take. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 4, 2015 - I went used the link on the consumer finance website for the annual free credit report. I filled out all the required information and choose the - reports I wanted. Once I submitted this information I was taken to a - page which makes me sign up for a credit monitoring services and gives me no option to opt out of this. I thought these credit bureaus were not supposed to do that? ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 2, 2015 - My direct deposit for my social security check was fraudulently changed in - so I wanted to look at my credit report and ca n't get it without paying for it. I strongly feel my identity has been stolen. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 2, 2015 - I 've been trying to get my free annual credit report from Trans Union for more than a month and still have not received it. I mailed in the form with recommended identification several weeks ago and made numerous attempts online without success. I have also complained directly on the Trans Union website during my last failed online attempt. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 31, 2015 - I 've been requesting my annual credit report and have not received anything fromTrans-Union after requesting me to submit qualifying documents, in which I submit copies of my Drivers license, Military ID, Utility bill and a copy of my SSN, all this since - -, 2015 and have not received nothing from. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 30, 2015 - I requested a credit report do to identity theft and they said they could not prove my identity from the address iam currently I moved in -/-/- to - - - - va - I used to live at - - - - va - for about a 1y1/2 year in -/-/- ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 28, 2015 - I went to - and requested my free credit report from both - and TransUnion. There are no free credit reports issued through this website as claimed. Both companies will happily provide the requested report online - if I pay for it. For free- they each refused, and told me to fill out and mail in a form with copies of my social security card, drivers license and -. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 28, 2015 - i have told them they are not reporting and keeping up with my information. they are hanging onto things that are so old and also while i was married and have been divorced for over 3 years. i have worked very hard to improve my credit rating but it doesnt go up it keeps going down which i do not understand. i have complained but its not working and i want them to delete things that are so old should be gone and to update my credit rating as i should have really better credit now ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 27, 2015 - I 've tried to apply for a loan and was denied. Then i tried to obtain my credit report to see why, and Transunion failed to supply me -. They said that they need more information from me. Such as driver license, bank or credit union statement, cancelled check etc ... I 've sent them another letter stating that first of all they are a privately held company no different -, and they are in business of selling my private and financial information for profit and i do not wish to supply them with any more information than my name, ssn number, address, and signature. Even that did not help th... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 20, 2015 - Transunion will not give me my FREE credit report! They want to charge me for it and have me sign up for something I do not want!!! I NEED my report NOW ... not in 15 days. I want it online. What am I suppose to do to get it? ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 16, 2015 - For several years I have not been able to get a FREE credit report from - and Transunion. Every time I ask I get a different reason for not allowing me to see my credit report that they have on me. One of the reasons is that Transunion has false information that they will not divulge nor allow me to challange. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 15, 2015 - I called the - number ( - ) and ordered all - reports on - -, 2015, and when I did not received the reports within the 15 day time frame, I reordered all - reports again on - -, 2015. To date, I still have not received my free annual credit reports. As a result, I called each of the individual credit bureaus ' automated telephone lines in an effort to order my reports from each bureau individually. The credit bureaus ' automated systems denied me my free annual report. Further, I placed a fraud alert on my files with all three when I did not receive the credit reports w... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 9, 2015 - This issue is with TranUnion. I originally requested my annual free credit report from all - agencies, - requested additional identification, so I sent a copy of my social security card, my New York - ID card and New York - Medicaid card. With Trans Union I have also send a copy of my Veterans Medical Picture ID card. TransUnion has been the only one that has denied to send my credit report three times. I have no more id 's to send them. There are many incorrect credit items in my other reports and TransUnion is preventing my from correcting them. Can you please help me get my cred... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 7, 2015 - I asked for my yearly credit reports -, Trans Union, - online. I never received any of the reports. I did this in - and around - I checked with all to see if my annual reports of hard copies had been sent to me. The hard copy reports had not been sent, but Trans Union, and - stated they had been sent, but I never received them. - would not even let me check to see a status unless I bought a - look to see if it was there. I have till this day not received any of them, and I have a dispute I want to check with -, and they will not even let me see my report. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 6, 2015 - Four complaints:1. While requesting - my annual reports, the internet went to a - '' for the reporting agency - TransUnion -, then a error message appeared saying that the secure site could not be reached. This also happened a few months ago during a request -. Because the online service was not producing my report, I decided to contact -, using their posted contact us '' form. 2. I tried to contact AnnualCreditReport.com by using both their contact us '' form and by phone. Even though I completed the contact us '' form, it repeatedly posted a message that there was a pro... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 29, 2015 - I ca n't get my report it asks questions that I do n't know the answer to? I should know where I 've had a loan! right? I already had someone get electric in my name.I had to do police report and all kinds of headaches. I went without power for 3weeks from this deal and even had to deal with social services trying to charge me for neglect of my children. I ca n't get a cell phone, a used car, a credit card, not a thing please help me I do n't know what to do.I ca n't even get my report to dispute. I 'm -years old have -kids and I 've worked my - off for everything I have.What should I... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 26, 2015 - There is a fraud and someone is using my name, social security, date of birth to obtain a mortgage, car loan and credit card. This person requested a free credit report on - -, 2015. Therefore I ca n't get a report in my own name. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 23, 2015 - I tried to obtain FREE credit report via 'www.annualcreditreport.com '. I elected to get my current report from TRANSUNION. However, when I submitted my personal information I was directed to a screen on my computer that would not let me proceed until I signed up for their 'credit score ' ( for $1.00 ) and a membership for credit monitoring in which they would bill me monthly for this service. There was no way around this, so I was forced to request my FREE annual credit report from - of the other - companies. TRANSUNION is pulling a scam. Why is n't something being done about this?? ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 20, 2015 - applied at - and requested my annual - free reports, none of the - reporting agencies would relesase/show me my own credit information? ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 20, 2015 - After providing ALL the CORRECT information and picking which agency I want a report from, the - step always comes up with Unfortunately, your request can not be fulfilled online at this time, based upon the data provided. All the data is accurate and complete. My computer, connection, and browser requirements and setup are exactly what is required. I do, however, get eagerly prompted to enroll and pay for my free report '' just like all the scam agencies that you warn everyone about. Has anyone ever really received a free report online from Annual Credit Report? If so, where is that info... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 17, 2015 - I was reviewing my TransUnion credit report online, obtained through annualcreditreport.com and then, for no apparent reason, your account has been temporarily suspended '' came up. I was unable to view the report after that. I complained to TransUnion and proceded to get the run-around calling several different phone numbers with no success. I tried to start over again but was blocked because I had already received the report. I have been the victim of ID theft in the last week. I also saw an incorrect entry on the TransUnion report, in the brief time I had to view it, but had no luck in get... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 16, 2015 - The - credit agencies make it IMPOSSIBLE to get your free credit report. ALL their websites are confusing, and after you submit your forms they ALL give you an excuse about why they ca n't give you your report, and the excuse is ALWAYS wrong. PLEASE do something to make these - companies COMPLY WITH THE LAW. Thank you. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 16, 2015 - When using the www.annualcreditreport.com website, Transunion link only offers a sign-up '' for $1.00 for use of the website. Pasted web page ; TransUnionFree Credit Score & $1.00 Report Unlimited updates to your TransUnion credit score and monitoring Email alerts of any critical changes to your TransUnion credit Personalized debt analysis and credit trending Up to $1000000.00 in Identity Theft InsuranceGet my ScoreDo n't worry, checking your score wo n't lower it. Offer Details : Your FREE TransUnion Credit Score & $1.00 Credit Report are available as part of a --day trial of our ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 16, 2015 - I have not been able to obtain my credit report online from transunion. When I origonally applied on annualcreditreport.com I obtained reports for - and -, but transunion said that the report was not available online. It said that I would receive the report through the mail. Transunion sent me a letter issued on -/-/2015 that stated that my credit report was not available due to Disclosure Request - Proof of Current Mailing Address ''. I tried to speak to someone today, -/-/2015. It took me over three hours to maneuver their system until I could speak to a representative tha... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 14, 2015 - I was trying to print my credit report and the link to print did n't work. Could you reset the link or mail me my credit report, so I can print my credit report. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 14, 2015 - On -/-/15 at approximated - ET, I attempted to receive my free annual credit report from TransUnion via -. After accessing TransUnion 's site and verifying my identity, I was presented with a copy of my current credit report. I immediately clicked on the link to save a copy of my report as a PDF and was redirected to a page notifying me of an error. When I attempted to return to my report via the back button, I was told that the information was no longer available, and I was redirected back to -. I then tried to re-access my TransUnion through -, but was told that I was inelg... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 8, 2015 - This summer, I tried to get the free copies of my credit report from the - agencies. I have to report that it was very difficult. I was only able to get - ( - ) ; I had to pay for - ( i.e., sign up for a $1.00 trial at - ), and I was never able to get Trans Union report. The free website would lock up, it was very difficult to use, and the whole process took hours. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 8, 2015 - I 've called Transunion interactive department and annual credit report and explained to - them that I 'm not able to access my Transunion report online each year and have to have copy mailed. I want to view my report online as I do with the other - credit bureaus - -. I 'm able to view these credit reports online, but not Transunion and nobody has been able to help with this issue! ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report September 2, 2015 - For the last - years since i graduated -, i have not been able to receive a copy of my free annual credit report, or my credit score. I have not taken out any mortgage loans, but i have reason to believe someone has taken - out in my name. The information i input into the system is not matching up with what the credit bureau has, even though my information is accurate. This leads me to believe there has been some fraud going on. I need to be able to look at my credit report to see what is on it. I am - and can not get a credit card. I do n't want this to happen to any one else. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report August 30, 2015 - I HAVE RECIVED LETTERS IN THE MAIL REGARDING A TAG FOR A CAR. STATING THE CAR TAGS ARE GOING TO E-PIRE AND THAT I HAVE TO RENEW. I DO N'T OWN A CAR. ... |