Review and analysis of over 12 complaints against Discover
Discover consumers have reported over 12 official complaints related to Trouble with how payments are handled. Out of the 12 consumer complaints against Discover, 17% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Discover Student loan dealing with my lender or servicer trouble with how payments are handled May 2, 2016 - Hello, I have had a student loan open with Discover since -/-/-. I have been making payments on this loan since I graduated from - in -/-/-. Unfortunately, I had a lapse in payments in the middle of last year because Discover was demanding that I pay more that I could afford. I called and set up a payment plan over the phone and have been making payments of $250.00 for the past 9 months. That said, none of this information has been made available to me by Discover. I can not access any statements online, and Discover has kept no record of my payments there either. When I check... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled April 19, 2016 - I am vastly ahead of the repayment plan in payments and for the second quarter in a row the interest rates are going up on my loans. How does paying ahead and having improved credit result in the student loans taking your interest rate and raising it again even legal? ... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled March 28, 2016 - cosigner with my daughter have asked several times to make a principle reduction on the loan and they keep applying it as paid ahead status ... would like to know why I cant make a principle reduction to reduce my repayment schedule... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled February 24, 2016 - I have - issues. The most important is at the top. The other - are smaller. Discover Student Loans has begun taking double payments from each money, starting in -. I thought it was just some random issue with auto-debit but when I called to fix it, they claimed there was no issue. I 've attached part of a bank statement showing - payments from Discover. I 've also attached the payment history from Discover 's webpage. As you can see, it is kind of a mess. But if you look at individual loans, you 'll see that each loan has actually had - payments applied to it within a short pe... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled January 9, 2016 - I used Discover Student Loans to take out a bar loan to sign-up for a bar prep course. I have been making monthly, on-time payments on the loan for over 2 years. The balance of the loan has actually gone up rather than going down, as one would suppose would happen. After researching the issue, I realized that Discover 's minimum payment amount was broken down in such a way as to ensure that the interest will always be - times higher than the principal - high enough to ensure that the balance of the loan remained the same or slightly ticked up through the duration of the " repayment '', thus... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled January 4, 2016 - My daughter is not able to pay on loans that Discover claims that we ( my husband and I ) cosigned with - and were then purchased by Discover. I have contacted -, and they can not help me other than to state that it was once very easy for the student to respond to an email and you were then the cosigner, but steps have been taken in the past five or more years to ensure that the cosigner does know and is willingly cosigning. There is no evidence of our signatures on any documentation, only the printed words " electronically signed ''. My daughter defaulted on - loans for which my hu... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled December 29, 2015 - Discover student loans apparently bought my loans. They have jacked up my interest rates to an unspeakable amount and made my monthly minimum payment unbearable. They are not willing to work with me on lowering the minimum payment and will not allow me to defer. I am a single mother of -, i have been paying since - and did not when graduate until -. They call my cosigner sometimes up to four times a day before even saying to contact me. They speak to third parties about my private loan information and recently automatically withdrew a payment from a third parties account with out my c... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled December 25, 2015 - I have - loan which has the same account number with Great Lakes, - - -, -, WI -. I have been paying almost every 2 weeks with $150.00 and they were crediting them to the lowest interest ( 7 % ) and showing overdue on the highest interest rate ( 9 % ). I called them several times to resolve by consolidating or lowering my interest rate ; they have rejected my request neither they are willing to talk. My account number is -. I would request the esteemed Attorney General or their office to intervene to resolve this issue as I am struggling with all the highest payments. ... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled December 14, 2015 - Discover Bank. I was double charged on my first student loan payment ( I am already paying them 35 % of my monthly income ). Customer service seemed confused and insisted that they could not help me and that I needed to work with my bank that the double charge was being pulled from. I am already financially thinned out because Discover does not deal in income based repayment plans, and I am now at risk of having a " Late '' status on my account due to their mistakes. This may reduce my chances of refinancing elsewhere. Customer service needs to read the notes on the account prior to trying t... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled December 1, 2015 - Loans originated with - for Private Student Loans for University of Colorado -, CO beginning -/-/-. There were a total of - loans which were bundled together under the same account. The loans were sold to Discover and as of -/-/- I began having repayment issues : i.e. lost payments, sending certified checks that were unaccounted for, no explanation as to how my money was being misguided, late fees, harassing phone calls to settle late fees, etc. I finally received a statement, -/-/- which stuck out due to the contrasting difference of the letter head. This allowed for f... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled November 24, 2015 - I am eight years out of school, and my private student loans have been bought and sold between companies several times. For the past several years, Discover has owned them. Here 's what 's happening : I am set up for autopay. Occasionally, about every six months, I 'll make a large principal payment, submitted through the mail. Every single time Discover has not applied this payment to principal, but used it to suspend my autopayments, using the principal payment as a time-release regular payments. A month goes by, and I notice that my autopay has not gone through, so I call and make them ap... |
Discover Student loan dealing with my lender or servicer trouble with how payments are handled November 12, 2015 - I work very hard to pay my bills and I want very much to keep my student loan payments in good standing. I can not afford the - a month payment Discover is requiring of me. And now they tell me I have no options. None. I have tried all I can to come up with a payment plan that works for us both. I am a new father and have even taken on a - job to try and make ends meet. Discover let me pay a reduced payment of $ -/month that was just doable for me. Now I am out of options. The only option now, it seems, according to Discover, is to default, which I do not want. I have - co-signers ... |