Discover Student Loan Complaint

Discover Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Virginia

I have - issues. The most important is at the top. The other - are smaller. Discover Student Loans has begun taking double payments from each money, starting in -. I thought it was just some random issue with auto-debit but when I called to fix it, they claimed there was no issue. I 've attached part of a bank statement showing - payments from Discover. I 've also attached the payment history from Discover 's webpage. As you can see, it is kind of a mess. But if you look at individual loans, you 'll see that each loan has actually had - payments applied to it within a short period of time and then - payment reversed. I did not make any manual payments, all happened automatically. The same thing happened at the beginning of -. As you can also see, my bank account balance was sufficient for the payments made, and there is no reason a payment would be returned. Nor was any


Additionally, I have - smaller charged off loans with Discover. I have been making payments according to the payment arrangement we made. When I called to talk about the above issue, they claimed that the payments would need to increase despite our agreement and implied they did not intend to continue following the agreement. Regadless of whether a charged-off loan is due immediately, a subsequent agreement to accept a payment plan should be binding. Third issue, which may be more of a clarification, but I believe my loan payments jumped considerably around when Discover purchased these loans from -. I have requested my Promissory note to see what the original terms were, but I do know that I was not always under such a large monthly payment, and the large jump in payments is much of the reason why the smaller loans ended up charged off.