Review and analysis of 6 consumer complaints against Watermark Capital, INC.
Out of the 6 consumer complaints against Watermark Capital, INC. Mortgage, 50% were disputed by the consumer (i.e. the consumer was not happy with how Watermark Capital, INC. responded to their complaint) and 67% were processed in a timely manner. 0% of consumer complaints against Watermark Capital, INC. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Settlement process and costs | 3 |
| Application, originator, mortgage broker | 2 |
| Loan servicing, payments, escrow account | 1 |
Watermark Capital, INC. settlement process and costs December 15, 2015 - We finished signing all the final loan documents for refinancing and believed everything was done. We were told a few days later that they made a mistake with some of the disclosures that needed to be signed because the law changed 2 months prior, so we were told we needed to resign. Then were told that because of their mistake we would need a rate extension and they would not honor our lenders credit ( $980.00 ). This company has been such a pain to deal with. They wait to the last minute to close, it was very hard to get a hold of our lending agent and never kept us informed. Watermark Cap... |
Watermark Capital, INC. application, originator, mortgage broker May 21, 2015 - In - 2015 I began working with Watermark Home Loan ( broker : - - ) in order to refinance the current ARM on my primary residence. The result of this process was absolutely unacceptable. Only when I inquired about the status of my loan application two weeks prior to the expiry of the 45-day loan lock period, did I learn about missing documentation. I had been under the impression that it was their job to shepherd the process through to completion. Silly me - apparently it was my job! On multiple occasions sensitive documents ( containing social security numbers ) were transmitted via ... |