PNC Bank N.A. Bank Account Or Service Complaint

PNC Bank N.A. Bank account or service department,

Checking account Using a debit or ATM card Pennsylvania

I went to a PNC atm machine outside of the PNC bank -


- , PA. On - - 2017 , approx. - I withdrew $180.00 at this time all the bills came out " mushed ''. I was able to remove $140.00 of the $180.00. At this point the ATM rebooted I withdrew $1.00 in hopes of pushing the other $40.00 out, but only the $1.00 came out. I called PNC, then went to the branch where it happened and notified them. At this point the branch manager told me even though the atm is a PNC ATM and apart of the branch building, they ( the branch ) does not operate the ATM. They filed a dispute and credited me the $40.00. On - 17 I received a letter from PNC declining my dispute. I returned to the branch where the incident happened and spoke to the branch manager, who said the most they could do was file another complaint. At this point I said " There is no guarantee of my money when using their brand ATM. '' The branch manager responded, that was correct. I then asked for the phone numbers for the FDIC, and CFPB. She refused to provide those numbers. My concern is that no consumers money is safe at PNC, and as well as my own specific incident.