M&T Bank Corporation Consumer Loan Complaint

M&T Bank Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Pennsylvania

I took out an auto loan from M & T Bank in -/-/-. I have historically paid my payments at the local branch or online through their web portal. I have consistently paid my account and it was current as of -/-/-. In -/-/- my primary bank changed hands and the routing and tracking numbers and account numbers for accounts all changed. It has caused much confusion. Thus in late -/-/-/-/-/- when I learned that M & T had not received my payments placed through their online system I sought to rectify it and immediately made payments online, confirming the new tracking and account numbers. Then I heard nothing. In late -/-/- into -/-/- I attempted to go online several times to make regular payments and when I attempted to log into my account a message appeared that the M & T website was down. I even called to get further information when I was simply told, " Many customers have been having problems, try again later. '' The problem continued. In early -/-/- I was finally contacted by an M & T representative by phone. When I was told that there continued to be issues with submitting payments online


full immediately or my car was to be repossessed! The representative acknowledged that they could see that I was trying to make payments and that each payment submitted receieved a message stating " Success! Your payment has been made! '' However he was completely unwilling to assist me in getting this loan back on track. He stated that even though he could see the banking errors involved, that he would not reinstate the loan upon restitution. I then tried speaking to his supervisor without any support, he simply stood behind the decision to use the nuclear option with me even though they could see I had been online trying to make payments. I then took my issue to the PA Department of Banking and Securities. I just wanted to make the situation right. The PA Banking Department went back and forth with representatives for several weeks, being told, " I 'll get back to you tomorrow ... .I 'll look into things and see what we can do ... I will have an answer back to you by -/-/- ... '' It is now -/-/- and still no answer. I received a form letter from M & T dated -/-/- ( it should not have taken 8 days to get here when mail from PA to NY is typically 1-2 days in transit ) stating that I have 10 days ( from -/-/-? ) to give M & T the full balance of the loan. I have also tried to harness the assistance of the PA Attorney General 's Office. I received a letter from them dated -/-/- stating that M & T has 21 days to reply to them. As of yet, there is still no response. My contact at M & T is a -, my contact at PA Banking & Securities is - and my contact at the PA Attorney General 's Office is -. PLEASE HELP!!