U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Using a debit or ATM card Colorado

A new debit card with the logo visa was issued and was supposed to come in the mail, my account balance was $16.00 but when I went to check it it was at - $4.00, when I saw my current bank statement it said that the debit card was used but I have n't received it which was odd. Called to the US Bank and was told someone activated my card and used it at a gas station which I knew I did n't make, the personnel at the bank told me that after various attempts to withdrawal money from my debit card failed because of the wrong pin number, the remaining quantity of $11.00 was used. Then we proceeded to make a card fraud report with the bank via phone.