Cathay Bank Bank Account Or Service Complaint

Cathay Bank Bank account or service department,

Checking account Account opening, closing, or management California

I opened a Cathay Bank employee account when I joined the bank in -, but did n't close out the account when I left the bank in -. I have recurring loan payments drawn from this account every month. Recently I found that the there was a charge of monthly management fee of $15.00, an ACH debit was returned and an NSF fee of $25.00 was charged also. All of these showed up in my account without any notification from the bank up to this point by mail or email, and the bank policy explicitly states that employee account would n't yield any maintenance fee. I did n't receive follow-up instructions of how the account will be handled after my departure from the bank either, and I was never charged of such kind of fee before. I realized the issues and called up the bank, but branch manager insisted that the bank will charge a account maintenance fee because it 's a " valueplus ' account, and they 've been sending me statements, which was not true. I asked the manager for a refund of fees for above reasons and also since I never received such notifications of fund return and NSF fee, but the manager would n't admit it.