Resources for resolving common issues with Cathay Bank products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Cathay Bank and work to get a response. After your complaint is forwarded, Cathay Bank has 15 days to respond to you and the CFPB. Cathay Bank is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Cathay Bank Bank account or service account opening, closing, or management April 1, 2017 - I opened a Cathay Bank employee account when I joined the bank in -, but did n't close out the account when I left the bank in -. I have recurring loan payments drawn from this account every month. Recently I found that the there was a charge of monthly management fee of $15.00, an ACH debit was returned and an NSF fee of $25.00 was charged also. All of these showed up in my account without any notification from the bank up to this point by mail or email, and the bank policy explicitly states that employee account would n't yield any maintenance fee. I did n't receive follow-up instr... |
Cathay Bank Bank account or service account opening, closing, or management January 2, 2016 - I have had a basic, no monthly fee bank account with - Bank until around middle of 2015 when - Bank was acquired by Cathay Bank and all the - Bank accounts were transferred under Cathay Bank. My account was also transferred under Cathay Bank but instead of the same basic no monthly fee account I used to have it was the type with $ 15 monthly fee. When I opened my bank statement from Cathay Bank and saw the $ 15 monthly fee, I decided to go the bank branch and inquire about the fee. The manager said the bank has sent all customers about the account type change and refused to refund the... |
Cathay Bank Bank account or service account opening, closing, or management July 27, 2015 - I opened a student checking account at Cathay Bank. They switched my account to a Personal Checking account with a daily minimum balance of $1000.00 WITHOUT informing me in writing. The only indication that my bank account type has changed is the $10.00 maintenance fee on my - monthly statement. While their current website says the student checking account is only valid for - years, it does not say, and I was never informed, that my student checking account would be AUTOMATICALLY AND WITHOUT NOTICE changed into a Personal Checking account with a - monthly maintenance fee. Had they... |