Resources for resolving common issues with Cathay Bank products and services
You can reduce the number of unwanted calls from Cathay Bank you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Cathay Bank Bank account or service account opening, closing, or management April 1, 2017 - I opened a Cathay Bank employee account when I joined the bank in -, but did n't close out the account when I left the bank in -. I have recurring loan payments drawn from this account every month. Recently I found that the there was a charge of monthly management fee of $15.00, an ACH debit was returned and an NSF fee of $25.00 was charged also. All of these showed up in my account without any notification from the bank up to this point by mail or email, and the bank policy explicitly states that employee account would n't yield any maintenance fee. I did n't receive follow-up instr... |
Cathay Bank Bank account or service account opening, closing, or management January 2, 2016 - I have had a basic, no monthly fee bank account with - Bank until around middle of 2015 when - Bank was acquired by Cathay Bank and all the - Bank accounts were transferred under Cathay Bank. My account was also transferred under Cathay Bank but instead of the same basic no monthly fee account I used to have it was the type with $ 15 monthly fee. When I opened my bank statement from Cathay Bank and saw the $ 15 monthly fee, I decided to go the bank branch and inquire about the fee. The manager said the bank has sent all customers about the account type change and refused to refund the... |
Cathay Bank Bank account or service account opening, closing, or management July 27, 2015 - I opened a student checking account at Cathay Bank. They switched my account to a Personal Checking account with a daily minimum balance of $1000.00 WITHOUT informing me in writing. The only indication that my bank account type has changed is the $10.00 maintenance fee on my - monthly statement. While their current website says the student checking account is only valid for - years, it does not say, and I was never informed, that my student checking account would be AUTOMATICALLY AND WITHOUT NOTICE changed into a Personal Checking account with a - monthly maintenance fee. Had they... |