Synchrony Financial Credit Card Complaint

Credit line increase/decrease

Synchrony Financial Credit card department,

Credit line increase/decrease Pennsylvania

Many months back my credit limit was around - dollars. I only opened this card to build good credit but then found out from a financial advisor my available credit ratio was actually hurting my credit. As I was paying down the available credit, card services dropped my credit limit to around 450/500. I have been sending in monthly payments as well as double payments since then. In the statement for -/-/- my limit was 490 and my available credit was 114. I 've submitted more payments and have not used the card since then and the statement for -/-/- says the limit is 300 and I have 17 available. No matter what I do I can never have a good available credit rating because they drop my credit line every time I make payments. I will pay in full and close this account but what Synchrony Bank is doing is terrible. Their online chat agent said they 'll send me a letter in the mail to explain the reasons for continually dropping the credit line, but they were of no help. I 've contacted them several times and still have n't seen this letter they 've been telling me about since the first time they dropped my limit.

Synchrony Financial customer in Pennsylvania
Mar 30, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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