Citibank Credit Card Complaint

Citibank Credit card department,

Late fee Pennsylvania

I closed my credit card account with Citi on -/-/-. I paid the account balance in full on -/-/-.The last statement was due on -/-/- so I now realize this was late. I was charged interest of $3.00 and a late fee of $25.00 on -/-/- ( the day after I paid the account balance in full and two days after the - statement was due ). Of course I did not realize I was charged because I did not know the bill was paid late and I had though that I had paid the account balance in full ( not just the statement amount ). Since then I 've been charged an additional late fee of $25.00 and an additional interest charge of $0.00. I asked them to please remove the late fees since this was clearly a misunderstanding, I had never paid a bill late before, and had already attempted to close the account. Citi told me that they can not waive the late fees because my account was closed. I feel that I am being penalized for closing the account. The terms also say : " The amount of your late fee will never be higher than your Minimum Payment Due '' which is not true in my case since the minimum would have been the interest charged. Also, I was told that my account did not have " Courtesy Late Fee '' removal because I earned miles using the card ( though other Citi cards do ) and that is not listed in the terms of agreement.