Synchrony Financial Bank Account Or Service Complaint

Synchrony Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Arizona

I was approved for Synchrony Bank Credit Card through -, and i purchased some furniture items from - on -/-/-, to be delivered in -/-/-, and called them on -/-/- to cancel items worth $480.00 way before delivery. Fast forward to -/-/-, I made two payments in the amount of $65.00 and $160.00 and am trying to payoff my final bill and had to call Synchrony Bank. They told me I am responsible for $1000.00. They told me I had to go into - store to settle this, so I went to the store and spoke to the Supervisor. After numerous attempts she and I made to Synchrony, we both got nowhere. - has the information of me calling, but Synchrony is refusing to credit back $480.00 back to my account evendors though I never took possession of those items. I spent 3 hours at - with the Supervisor as she called and I called, getting transferred 8 times to different people, even the Dispute Dept did n't assist either one of us. - went far and beyond to try to get this resolved with Synchrony Bank to no avail. I am so disgusted and disappointed with Synchrony Bank and I can only imagine how many people they 've done this to, it 's the principient of the fact and Synchrony Bank is taking advantage of us consumers, and this is totally WRONG!