Citibank Credit Card Complaint

Late fee

Citibank Credit card department,

Late fee Arizona

At the Home Depot - # - store ( in Arizona ) in -/-/-, the cashier offered me a discount if I signed up for a Home Depot credit card. I did so. The charge for the purchased products at the time was about $50.00. On the morning of -/-/- I received a call from Citibank asking for a payment of over $150.00. Between -/-/- and the end of -/-/-, I have not received any information about the account - including a physical card, statements, account number, etc. When I asked them to remove the late fees and interest charges, they refused to do so, even though they never provided me with any payment information prior to this time. I have asked them to cancel the account. Unfortunately, I can not provide any specifics since I have no documentation from the company or any kind of access to an online account.

Citibank customer in Arizona
Mar 29, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankLate fee0.1%19.8%68.6%1.5%6.8%2.2%1.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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