Santander Bank US Credit Card Complaint

Santander Bank US Credit card department,

Billing disputes Massachusetts

I was billed for a deceptive offer on line and was offered a gift for taking a survey for a department store I frequent. The offer was for product with only shipping charges and I submitted my master card #. My statement reflected those charges on -/-/2017 but also to my surprise on -/-/2017 there were - charges from the same company reflecting full price for product. I contacted my bank Santander - card and they immediately cancelled card and issued a new one. Dispute was sent to fraud dept and in -/-/- received a follow up letter stating we are denying your claim and to contact the merchant directly. When I contacted fraud dept, I was told that there was no fraud since I submitted my credit card #. I then contacted -, company that submitted charges, and was told to drop the dispute and they would refund my account but my bank had to contact them by phone or mail to confirm that I no longer was disputing charges. When I called Santander I was told that was not their policy and would not contact - and I was on my own. When I called the merchant, I


did not consider fraud and would n't contact them by phone or mail. I have contacted Federal Trade Commission to inform of these charges and was issued a reference # for my case. I was also given a telephone # for your agency and dispute how the bank was negligent to pursue my dispute and how I was brushed off also by the local bank manager at my l bank in - Ma. The RED FLAG for the fraud dept was clear since what merchant bills for shipping charges a month before the product charge. I would hope for Santander - MasterCard to know that I am disputing and unhappy as to how they treated me to handle this on my own. I have stopped using card for any purchases and wont cancel till this matter is resolved by Santander and -. I hope to hear that the bank has been notified about my complaint thru your agency.