Ditech Financial LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Ditech Financial LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

Ditech mortgage will not stop charging for optional insurance long after it has been cancelled. I have a cancellation letter dated -/-/2017 and the optional insurance continue to be billed. Even though the insurance was just $33.00, the non-payment generates late fees and causes the mortgage payment to appear on the mortgage statement as " suspended. '' In reality the optional insurance is paid to the -. The cancellation letter goes to me but it is unclear how Ditech is informed. This much is true, when I called Ditech on -/-/2017 and talked to - and then to - to complain about the continuing charges, late fees, and late payments due to their " suspensions '' I was told that - is responsible for the charges not Ditech.

Ditech Financial LLC customer in California
Mar 27, 2017

* Source: CFPB Complaint Database

Ditech Financial LLC response to complaint:
Closed with explanation

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Contact Ditech Financial LLC

https://www.ditech.com/
800-700-9212
https://www.ditech.com/contact-us/home-loan-specia
1100 Virginia Drive Suite 100A
Fort Washington PA 19034
Ditech Financial LLC
Ditech Financial LLC

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