Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

Ditech mortgage will not stop charging for optional insurance long after it has been cancelled. I have a cancellation letter dated -/-/2017 and the optional insurance continue to be billed. Even though the insurance was just $33.00, the non-payment generates late fees and causes the mortgage payment to appear on the mortgage statement as " suspended. '' In reality the optional insurance is paid to the -. The cancellation letter goes to me but it is unclear how Ditech is informed. This much is true, when I called Ditech on -/-/2017 and talked to - and then to - to complain about the continuing charges, late fees, and late payments due to their " suspensions '' I was told that - is responsible for the charges not Ditech.