Citibank Credit Card Complaint

Billing disputes

Citibank Credit card department,

Billing disputes Pennsylvania

I have contacted Bloomingdale 's customer service department four times about this matter and I have been continually lied to about this matter being resolved on my next statement. It still is not resolved four months later. With this letter I am asking for your help in finally resolving the issue. I put jewelry charge of $4000.00 ( $3700.00 after using $220.00 worth of rewards cards ) on my club account on -/-/2016, but returned the jewelry on -/-/2016. The credit was applied to my regular revolving account by the sales person even though I asked her at the time to make certain that the return be taken off the club account. Ever since my - statement, the charge has appeared on my club plan with a balance.


has the charge and nothing has been credited to either the other club plan purchase or the revolving side of the account. All this time I have been paying for something I returned in -/-/- and all the money I 've paid is being diverted from balances to which payments are intended. A customer service person even LIED to me and told me the charge had just been credited the day before when I called at the end of -/-/- after I received my statement.

Citibank customer in Pennsylvania
Mar 25, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankBilling disputes0.2%41.8%44.9%4.5%4.1%3.9%0.4%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.8%51.5%32.3%6.4%3.9%4.6%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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