Bank of America Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Bank of America Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Texas

I had a loan with Bank of America for roughly $1600.00 a month, then experienced I a job loss due to the economy. I applied for remodification and became employed again during this application process. BOA kept stating that the documentation that I was sending was out of date range or that they did n't receive it or that it came through but was legible. Basically they were stalling the remodification process. My boss even got on the phone with them at one point because he saw what they were doing and said he witnessed the paperwork being sent on multiple occasions. Later I read in the news that during a lawsuit it was discovered that workers testified that they were told purposely do that to customers to increase total amount due. Well I got my Senator involved and the loan got transferred to - and was modified to $1300.00. I was told if all payment were made that the loan would be permanently modify. Well not long after I completed all the payments BOA took the loan back and said that - miscalculated the payment and that the taxes were thousands of dollars behind. They gave me two options : pay the money in one lump sum or have it added onto payment. I did n't have that kind of money so I picked the second option. BOA then increased my payment to $1700.00 a month which is more than the original payment ( $1600.00 ) amount that I needed modified. Not really much of an option. I called them ( boa ) and they said there was nothing they could do about it and the blame belongs to -. This is not right to do to me. Now they ( boa ) have given the loan to - who is about to put me into active foreclose because I could n't make that new high payment of $1700.00.

Bank of America customer in Texas
Mar 24, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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