Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Massachusetts

My wife was laid of in - of - and we applied for a loan modification through our mortgage company, Ditech, in -. All documentation was received and cleared by them in - of -. We were instructed by Ditech that it would take approx. 60 days to review the information and get back to us with the decision. It is now -/-/- and I have called Ditech many times with no resolve. Each time I have called a representative states that it is still being reviewed by underwriters and to call back next week. This is until last week on Friday -. I have called 3 times and it does not connect me with or give me any option to talk to a live person but directs me to a voicemail. I have left - message and have not been called back with an update of the status. At this point, due to financial constraints we are substantially behind in our mortgage and need help with no support or resolution in site. Please help.