Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Alabama

Applied for a modification with Ditech at the beginning of -. Called repeatedly and was told they did not receive the package and ask for more documentation which I would fax and mail repeatedly. This went on for months and finally in - they indicated they had finally received everything. In - I received a letter from - - - of - - -, -. stating the mortgage was in default. I contacted Ditech and was told to disregard the letter and it would take 30 days for them to review the modification package. On -/-/- there was a foreclosure notice published on my property. I contacted - - - to find out if anyone was going to let us know about the foreclosure because we have received NO type of notification or letter from Ditech or - - -, -. and was told that I obviously did not know how foreclosures worked. I ask for a payoff and was told it would have to be requested and sent to Ditech which they were doing. As of today -/-/- I have still not received anything from anyone. I called Ditech today to request a payoff and was told they could


trying to sell the property but we must have a payoff to know how much to list the property for. Again was told I could not pay off my mortgage balance. I asked if the call was being recorded and was told yes. I am attaching the one and only letter that I got Ditech to email me on -/-/-. They indicated this letter has been mailed to us - -, - but we never received it by mail. Was told today another letter had been mailed on - -, - giving us a breakdown of everything but as of today we have not received anything and when I ask for the representative to please email me the letter that was supposedly mailed out, she hung up on me.