Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Washington

My loan was turned over for servicing to BSI about a year and a half ago and have nothing but problems. First I have always been able to pay my mortgage loan using my bank bill pay for overnight processing which I found out BSI does not have so an actual check needs to be sent so now I have to guess at what amount I should pay since I do n't get their statement until after the time when I need to do the bill pay to get it their by the due date. I have also been trying to get information from customer service regarding when the interest only will end as I believe it will be this year. I called a couple of months ago and the customer service agent said that it would have normally ended in -/-/- but that these loans have been extended to -/-/- now. Last week I received a letter stating that my interest only ends in -/-/- and my statement will most likely increase as is will contain both principal and interest and will be shown on my statement. I still have not received my -/-/- statement, I have called 3 times to talk to them about what the actual payment will be and what the interest rate will be. They are not able to help me and have left messages each time to ask to speak to my account rep. Seems he is always busy and I leave messages but still no call back. This is the worse loan servicing company and their customer service agents are useless unless you only want someone to answer the call in person. I agree maybe a class action suit would wake them up!