U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Using a debit or ATM card Nevada

DETAILED INFORMATION IS DOCUMENTED IN THE CHRONOLOGICAL TIME LINE OF EVENTS. I am writing this statement to lay out facts and circumstances surrounding the UNAUTHORIZED/FRAUDULENT withdrawal of funds from my personal accounts at U. S. Bank, by - - ( caretaker ). I filed the first claim in -/-/-. US Bank approved and paid the claim in the amount of $1300.00. I was told to go through all Bank statements going back to when - had moved in in -/-/-. I had to order some of them through the fraud department. I discovered unauthorized/fraudulent withdrawals from my personal accounts in the amount of $36000.00, which began in -/-/-. I filed the police report and claim with US Bank. The US Bank branch in - - faxed the claim to the fraud department. I called numerous times about claim and received no


my account to fax them to him so that they also could be paid. He then gave me his fax # -. The money was not deposited in the account -/-/-. I then called the fraud department again a few days later and asked for -. They said there was nobody by that name that worked there. I was then told that they had never received the claim. I went back to the branch and had them resend it. It was turned over to - in the fraud department. She denied the whole claim on -/-/-. How can they pay one part of a claim and deny the other under the same circumstances?