Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Kentucky

Bank of America is still not crediting my principal only payments to the principal remaining on the loan balance. Instead they are applying it to future payments ( and interest ) despite my insistence not to, and their policy not allowing this. I have previously submitted a complaint to CFPB regarding this matter ( case number - ). Despite my efforts BoA continues to violate their written policy regarding application payments, and is in violation of the - - - ( c ), failure to credit a consumer 's periodic payment as of the date received. These payments are instead being used to satisfy future payments - as of my -/-/- statement, I am now paid ahead until -/-/- - ( approximately $1600.00 in advance interest payments ). I pay my mortgage twice per month. The second payment on the -/-/- of the month is supposed to be a principal only payment. I have contacted Bank of America regarding this issue on numerous occasions. Resolution specialist -, replied to the last complaint submitted and corrected payments. Furthermore, in his letter he assured me that if I wanted to pay in advance I would have to submit a letter in writing specifying this desire. All mid month payments ( extra payments ) are to be applied to the PRINCIPAL balance of the loan.