U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Other mortgage Loan servicing, payments, escrow account Michigan

In -, we found out that both of the homes we owned were filed as primary residences in - locations in Michigan ( - & - ). When we purchased our home in northern Michigan, we did not know that our status in - was not changed to a secondary home. When - found this to be true, we were penalized and the taxes due as a secondary home were collected from us ( out of pocket - not as an escrow part of our mortgage ) by - 's assessor. Due to medical issues for our daughter ( - and ongoing issues ), we relocated back to - when a job opportunity arose in early -. Immediately, we told both location ( - & - ) about the change that would occur. - would become secondary and - would become primary. The city assessor also submitted papers to our - Mortgage Loan Provider ( a HUD loan now with U- ). Multiple phone calls and emails and submitting and resubmitting paperwork, and it is now -, and - still REFUSES to adjust the monthly payments to reflect - as a secondary home. We have been calling since our move


all have been paid ), but they refuse to accept the monthly payments for the amount we are sending ( closer to prior amount when - was a primary home ). We have received the run-around and the refusal of - to correct the monthly payment, even with the repeated support of - 's assessor resubmitting the necessary documents, along with us. I am so disappointed in how - is treating us. We have had our loan with them since nearly -? In an attempt to make sure they have no repercussions for this behavior, they repeatedly do not follow through on promises to send a corrected bill, they have turned us over the debt collection ( even though they have received monthly checks and cashed them ), and they sold our mortgage this week. I refuse to let - treat us in this manner without filing a formal complaint and following the appropriate legal steps so that they do not do the same to others. This has been hours of our time and energy, that could be spent with our family or providing for our family - instead we are attempting to get a giant company to stop lying and not following through with an adjusted rate for a hard-working family that has been their customer for years. I highly recommend that no one uses the services of -.