Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Other bank product/service Account opening, closing, or management New Jersey

Wells Fargo took my payment of $1100.00 from my - account which is more than the payoff amount for the principal for my mortgage. ( $1000.00 ) which I received in the mail after the eft had already been completed on -/-/2017. The money is gone from the - account, but Wells Fargo has the payment listed as 'unapplied '. Why did n't wells Fargo just pay off the principal with the escrow balance of $1700.00 and send me a check for the balance they owe me, and the closed mortgage paperwork? This is being done BEFORE THE MATURITY DATE OF -/-/2017. WELLS FARGO NOW OWES ME THE ENTIRE ESCROW BALANCE PLUS THE DIFFERENCE BETWEEN THE AMOUNT THEY TOOK ( $1100.00 ) MINUS THE PAYOFF ( $1000.00 ) FOR A TOTAL OWED TO ME OF $1800.00.