Idaho Housing and Finance Association Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Idaho Housing and Finance Association Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Iowa

Any time that I need to contact Home Loan Serv regarding my mortgage loan, I am never able to contact anyone. I am placed on hold for a timeframe around 5-8 minutes when I am forced to disconnect or leave a voicemail. I have never, not once, received a call back when a message is left. I have currently been attempting to contact to update my payment information as I have switched to a new account and my old account is no longer in use. I am unable to add a bank account via their webpage, and now I am unable to contact anyone on the phone. I have also noticed information regarding my payments being applied to my principal balance does n't appear to be accurate, but again I am unable to speak with anyone to discuss further.

Idaho Housing and Finance Association customer in Iowa
Mar 09, 2017

* Source: CFPB Complaint Database

Idaho Housing and Finance Association response to complaint:
Closed with explanation

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