Umpqua Holdings Corporation Mortgage Complaint

Umpqua Holdings Corporation Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

I bought what was supposed to be my retirement home in - -. It has a main house and a small guest cottage. About a month after - we discovered the house had - mold in the kitchen, master bath and several other areas. I had a home inspection and the home was cleared for section -. I reported the issue to the - - - and they ended up taking the company, - - owned by - - to the - as they had defrauded and were on probation for with the - - - for doing the same cover up to another homebuyer two years prior to doing this to me. The - ordered them to pay me $ - in restitution, revoked their license and put the owner on probation. I recently collected the restitution funds from their insurance company as - had not kept in contact with the - and was out of compliance with them I also filed against their bond for $ -. The bond company is denying my request as they said the required restitution is $ - even though there is documentation my loss is much more than $ -.


to make the main house habitable. I stopped making payments on the house in - -. In - - I applied for a loan modification with Umpqua. I also applied to the - and - programs. - denied my application saying I am not living in the house. My legal residence is the property. I ca n't live in the main house due to the mold so am living in the guest cottage. - has not been able to offer any help. Umpqua Bank has denied my modification request. I sent them pictures of the house. There is no kitchen or master bath and about half the Sheetrock is out. It needs another $ - in mold remediation before work can even begin on the rebuilding. Umpqua Bank said they do not do appraisals on a modification request so they would not lower the mortgage. They will not lower the interest rate or add the payments due to the end of the loan. Umpqua told me verbally I now have too much debt to qualify for a refinance. I have accumulated some debt due to the problems with the house. I can use some of the restitution funds to pay down the debt. My father has offered me $ - to fix the house if I can get a loan modification. Umpqua sent me the denial letter -/-/-. I emailed them a request to appeal the modification denial. I found out from - today I need to mail the appeal letter and I will mail it today. Umpqua Bank has not returned numerous calls and emails from - to discuss the situation. I was told - can assist in lowering the mortgage balance and that I qualify for the program as I applied for the loan modification before the -/-/- cut off date. The real estate brokers involved would not meet for mediation to discuss the - mold problem. The listing broker, - - of - - - sued me for fraud on the sales contract that was written up by their broker and my broker on CAR sales forms and reviewed and OK 'd by a real estate lawyer I hired to oversee the transaction. My broker, - - then of - -, refused to come to mediation and yelled at me on the phone saying I was causing her a problem! She had also advised me not to get a mold test when I noticed a musty odor under the stairs before -. I trusted her and I have a witness that heard her say that to me. I need any help I can get. The house was recently listed for a short sale as I do n't want a foreclosure on my credit. I have already lost over $ 125K on this house and would like to keep it if possible as inflation has made the house worth what I have put into it, though at a break even if the house is fixed