Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Delaware

I was in formed via letter from the mortgage company in - that I no longer needed to pay PMI $27.00. I called the company - as my statement did not reflect the new payment amount. I was told my new payment would be $510.00 and it will take their system a couple of cycles to catch up. It 's - and I 'm about to make my - payment however my statement still does not reflect the new amount. I have been paying $540.00 indicating on the payment stub that $27.00 should be applied to the principle. I called the company today to inquiry and was told they were not applying the funds as I wanted. They were applying the funds to the escrow account because there would be a shortage. I was never notified of an escrow shortage in writing or when I called in -. The company says they can not reverse the payments to the escrow account because of the shortage and I should be paying $540.00 to cover it. Since I was not notified of the shortage I would like an escrow history. I would like the company to credit me the amount of money roughly $27.00 a month for -, - and - to the principle. I would like the company to correct any future statements with the correct payment amounts.