Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure North Carolina

On - -, - I contacted - -, which served as the provider for the Accidental Death and Dismemberment Insurance carrier paid through my Ditech Financial, LLC mortgage regarding the cancellation of my policy. The representative at - - cancelled my policy, making the effective date of cancellation - -, -. However, I have continued to be charged by Ditech Financial, LLC each month the $24.00 premium for this policy, despite the policy being cancelled. I contacted Ditech in - and - of - and I was told both times that the policy had been cancelled and I will no longer be charged, however as of my most recent statement I am still being billed the - and have not received any credit or refund for my excess payments. I also have attempted to obtain a loan modification through Ditech. On - -, - I completed a loan modification request form and attempted to submit it electronically through the link provided on my customer account portal online. I received an error that the link was not available. I received the same error message daily for the next week. I contacted Ditech directly on - -, - and I was advised to submit the modification request through a link that was provided via email. I submitted the request and was advised that I would be contacted within - - 10 business days regarding my request. I have not received any follow-up regarding my request to this date. When I contacted Ditech on - -, - I was advised to allow another - - 10 business days as they were working on a backlog. I still have not received a response to this date.