Ditech Financial LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Ditech Financial LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

I refinanced my FHA loan -/-/2016. Immediately after refinancing, my loan was sold to Ditech. -/-/2016, I received a tax statement from - County, GA stating I owed property taxes despite having an escrow account with Ditech. I checked my account online and they had the wrong parcel ID # for my property. I contacted Ditech numerous times by phone and was asked to fax the tax bill. I faxed the tax bill on -/-/-. I called -/-/- to inquire into the status. I was given an update that Ditech had sent a disbursement to the wrong city ( due to incorrect parcel ID ) and that the city of -, GA had sent the check back. This past Friday, I again received another property tax notice from - County stating a lien was going to be placed on my property due to unpaid taxes. Again I called, explained the issue again, they took down the correct parcel ID # again, and I faxed the bill AGAIN. I have also received an unpaid noticed from the city of - and tried to tax that after receiving and the fax would not go through. I 'm attached all faxes, a screenshot showing the incorrect parcel ID #, and all property tax statements.

Ditech Financial LLC customer in Georgia
Feb 13, 2017

* Source: CFPB Complaint Database

Ditech Financial LLC response to complaint:
Closed with explanation

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Contact Ditech Financial LLC

https://www.ditech.com/
800-700-9212
https://www.ditech.com/contact-us/home-loan-specia
1100 Virginia Drive Suite 100A
Fort Washington PA 19034
Ditech Financial LLC
Ditech Financial LLC

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