Loan Care Mortgage Complaint

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

Our home was flooded in -/-/- & we received checks to repair our home from - with no problem, but we had to forward those checks to our mortgage company, which is Loancare in -. They are refusing to forward our final check to us, in the amount of $9500.00 ( which we sent to them in -/-/- ) -the reason they are giving is because we allegedly owe the contractor we fired in -/-/-, $2500.00. This is false, because the sub-contractor who actually finished the work for us was paid this remaining $2500.00. ( The sub-contractor was approved by Loancare ). The contractor we initially hired was - - of - in - T-, and he was not what he appeared to be, so under the advisement of both the - and our Insurance Adjuster, we fired -. Also, - of the - is in the process of investigating - as they can find no trace of him having a plumber 's license, which was needed to do the necessary plumbing work in our home. We asked - for proof of his license/insurance on several occasions, and he provided false numbers to us each time, and so we terminated


that we do not owe him the --which he refuses to do-so we are at a stalemate, and therefore can not complete the repairs on our home. We feel that Loancare is just using this as an excuse to hold on to our money, and have told them as much, and we do not get anywhere at all when speaking to a CSR. They will not respond to our repeated requests to release our money-they just say it is " in escrow '', and refuse to release it! We have had horrendous treatment from Loancare from the very beginning, and they have given us a very difficult time on each and every occasion we requested them to forward us a check from our insurance money. They also kept changing the percentage of " inspection completed '', so that they could hold on to our money longer! Loancare are very unhelpful and unprofessional, and we have seen a great many complaints from other people regarding similar issues with this company, and we feel they need to be investigated for these kinds of irregular practices.