Loan Care Mortgage Complaint

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

My loan was sold to - in -/-/- who subbed out the servicing to LoanCare. I have made over 10 phone calls and multiple emails to get them to accurately set up my loan and the only person they will let me talk to is a customer service rep who is limited in their actions. -/-/- was the cut over date and the original bank ( - ) sent them the wrong property tax bill. Easy fix I think, well here we are over 60 days later and its still wrong. The first analysis they did at my request the ended up sending us an $800.00 check for the excess escrow funds. I requested a second analysis on -/-/- since the first one was incorrect and I sent them the correct property tax bill and made subsequent phone calls to get an update. No update, lots of promises that a supervisor will call me, that the issue is expediated. Same scripted responses from each customer service rep and those are the only people you can talk to. Email responses are simply canned emails that assigned a ticket number. Well, I have never received the promised call backs or a solution.


What in the world? This is the most inefficient company with the absolute worse customer service available. I am a borrower who has received nothing but a run around and now I can only think of legal action to get this done so I can refinance and LOANCARE pay the costs. I am an office manager for a law firm and looking closely at my options. It 's not rocket science to have this done correctly. My property taxes are reduced to $510.00 a YEAR due to my husband being a - vet ( A TERRIBLE WAY TO TREAT A VETERAN ) and this company show our taxes at $2300.00 a year plus are getting ready to send the county over $1300.00 as - of the payment. How in the world could they have come up with a payment increase when clearly my payment should be decreased and we are due another refund. This company is hanging onto OUR MONEY, it is not theirs but obviously they are using my funds. Let me make this easy : Here is the breakdown : Mortgage $750.00 Taxes - ( $510.00 annually divided by - ) rounded Ins - ( $770.00 annually divided by - ) rounded TOTAL MONTHLY PAYMENT : $850.00 How in the world does that add up to $1000.00 dollars a month? Does n't matter what I do I can get this corrected!!!!! TA- BILL E-CERT : FIRST INSTALLMENT DUE SECOND INSTALLMENT DUE -/-/- - -/-/- - TOTAL TA-ES DUE - LOAN CARE CLAIMS : Payment Amount $1000.00 Home Owners Ins : -/-/- $770.00 ( they got this correct, but it is the only thing correct ) COUNTY TA-ES SemiAnnual -/-/- Payment $1300.00 TOTAL TA-ES $2600.00