Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Using a debit or ATM card New Jersey

On -/-/-, My wife withdraw from ATM ( Bank of America ) $200.00. ON -/-/- bank of America deduct from my checking account $150.00, I call to find why. they said, is, because the ATM give to my wife $350.00, The transaction is recorder as a $200.00 but my wife receive $350.00, after more the 2 months ago, I have no proof, And I do n't what else I have to do to resolve this problem. I been in contact with the bank, but nothing is been done to resolve this situation.I been in the phone hours trying, telling them ta My wife just receive $ -.hoping somebody can help me.