USAA Savings Credit Card Complaint

Transaction issue

USAA Savings Credit card department,

Transaction issue

I have a secured credit card with USAA and when making payment for use available balance USAA allows for indefinite hold on payments as listed in their universal terms and conditions. If do n't agree with universal terms and conditions funds will not be released to hold on funds with secure card. Listed is their policy : When we credit Payments. Payments received by us before - Central Time that meet the payment conditions in section - and on your bill will be credited as of the day of receipt. Payments that we accept that do not meet these requirements will be credited within 5 days unless they require special handling. We reserve the right to withhold credit availability on any payment.

USAA Savings customer in
Jan 27, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20115/20126/20128/201211/201212/20122/20135/201310/201311/20132/20145/20147/20149/20142/20154/201512/20153/20164/20165/20167/201610/201611/201612/20161/20173/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsTransaction issue45.7%34.3%17.1%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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