Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Other bank product/service Making/receiving payments, sending money Massachusetts

On - -, 2016 at - a Treasurer of the - - - of -, MA received an email requesting the wiring of $3600.00. The email looked like it came from the - President due to the return email address matching that of the - President and the signature in the text. The email was actually a fraudulent email and the - President had not sent it. Believing the funds were needed for a - project, the Board Member went ahead and wired the money to a - - - with an account held at Wells Fargo Bank, - - -, -, MS - at - on - -. Several hours after the transfer was complete, the Board Member realized that this was a fraudulent email and notified and filed a report with the - Police Department.


On - - at - - sent Wells Fargo a service request to let them know about the fraud. Wells Fargo responded at - EST that the service request had been received. At - EST on - -, $3200.00 of the $3600.00 was withdrawn in person at the Wells Fargo Bank on - - - in -, MS . Wells Fargo, in communication with the Detective on the case, noted that they did not begin the process to put a hold on the account until - -. This is 24 hours after they were notified of the fraudulent activity. Additional funds were removed from the account through - -. Thus, the account was not put on hold on - - as stated by Wells Fargo. Wells Fargo notified - that no funds were available for return on - -, even though the remainder of the funds, in the amount of $450.00, continued to be withdrawn from the account through - -. We have documentation from Wells Fargo and - that supports all the above information.