Loan Care Mortgage Complaint

Loan Care Mortgage department,

Other mortgage Loan servicing, payments, escrow account Georgia

Home mortgage in - Georgia was financed thru - - -. In the beginning of -, 2016 - - - notified me that my monthly payment was reduced by $300.00 due to a reduction in the property tax escrow amount ... ..the escrow payment for taxes caused the payment to go from $920.00 to $620.00. I also received a refund from - - - for the excess money that was in the tax escrow account. Shortly after all of this - - - sold the mortgage to Loan Care. I was notified of the transfer in -. Their records did not reflect the reduction in the payment due to the property tax amount. I sent them the first payment in the lower amount with a copy of the - - - letter regarding the reduced payments. A phone call prior to mailing the payment to a representative was not beneficial at all. They stated all the information was not downloaded into their system. They would get back to me in 7 to 10 days. No one from Loan Care has responded. However, I have received additional letters demanding full payment ( $920.00 VS. $620.00 ). I received a letter from them indicating my account is 2 months in arrears and I can face losing my home. I am enclosing a copy of a certified letter that I mailed to Loan Care last week. I have not had any response other than the letter demanding full payment for two months.