Synchrony Financial Credit Card Complaint

Sale of account

Synchrony Financial Credit card department,

Sale of account Delaware

I sent them a letter agreeing to a payment offer of $110.00. On -/-/-, I received a letter saying they have sold the debt on -/-/- to a collection agency named " - - - ''. To top of it all, the debt has been sold for $400.00, which is almost 4 times their initial offer. This is the second time they sell this debt to agencies that have shown patterns of violating FCDPA rules. I need a clear answer as to how to settle this debt based on their initial offer.

Synchrony Financial customer in Delaware
Jan 12, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Consumer disputes how Synchrony Financial handled their complaint

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints2/20163/20165/20169/20161/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialSale of account42.9%14.3%42.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSale of account0.4%10.6%2.4%1.6%0.8%12.9%71.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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