Loan Care Mortgage Complaint

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account Alabama

On -/-/2016 I submitted an $1800.00 payment to Loancare to be drafted from my checking account. After learning it had not been deducted from my checking account I called LoanCare to check the status. The - told me it takes - business days to draft and it should be fine. Finally, the payment still had not been drafted so I went on the website and contacted Loancare. They told me my account number was wrong (! ) and I was assessed a $30.00 NSF fee. I explained the history and they said too bad you have to pay the fee. They also indicated that they tried to call me and email me which was a blatant lie as I have both voicemail and fully functional email. They also charged a $5.00 payment fee to resubmit another online payment. This is a VA Mortgage which when notified did not concern them.