Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Florida

I have been a Freedom Mortgage customer since I purchased my home in - -. In - - I decided to refinance my loan, but the entire process has been extremely frustrating and unsatisfying, particularly with a Freedom Mortgage employee, - -. - - demonstrated appalling disregard and unprofessionalism. Emails between - - and I illustrate how I have been proactive in this process to provide the necessary documents needed. Yet, - - has neglected my information resulting in me receiving an email from - -, that my loan would be withdrawn due to " non-responsive customer. '' When I 've attempted to contact - - numerous times via emails and phone calls, I received no response. Then, my account was then conveniently transferred to - - ( the 3rd loan officer/processor to have my account since - - ). - - informed me on - -, - she would look into the matter. On - -, - when I was unable to reach - -, I spoke to her team leader, - - - who also stated he would be looking into the matter and get back to me. When I did not hear back from - -, I spoke to his manager, - - -. As I write this letter, I 'm still waiting. Although I remain hopeful that this matter could be successfully resolved, due to the high level of disregard I received the refinancing of my loan is at jeopardy. I need somebody to help me with the lack of communication with this company.