Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

Hello CFPB- I have a new single point of contact at BofA who I spoke by phone yesterday -/-/17. She gave me a deadline to submit my change of circumstance info by -/-/17 in search of a modification. During the discussion I shared with her that I am able to resume paying the amount on my monthly statement, but the BofA will not accept it. This is due to the sale date they posted on - -, 2017. I have recently doubled my income and when I was told it is still not sufficient I asked how much more money do I need to earn. And here is the standard answer from everyone I have spoke or emailed with at BofA. To paraphrase, The BofA does not make that decision, that decision comes from the guidelines set down by the investor. She suggested I contact them. What follows is close to the language and describes what seems to be an intentional effort to not disclose. BofA names - as investor, and the BofA as servicer is required to reveal the investor. In contacting - by email and phone via a recorded message, - states they are not the investor, but


The result is that I and other homeowners are kept from accessing vital information. I told my BofA rep that I am in the running for - full time jobs in which I am asked to state what salary I want. I need vital info from BoA what amount they demand so I can key it to these - jobs. I shared this information with my BofA rep and told her that - refers all decisions like income level are generated by BofA. My BofA contact became defensive and reaffirmed - is the investor and makes the decisions, not BofA. I saw no reason to pursue this conversation in that she was getting agitated, and told her I would have the necessary docs ready when she will call, - Fri -. Shortly after this call I received a email stating that my file was declined though my docs had not been submitted. A later email stated that no further sale dates will be considered, thus my home will be sold Thurs - -.