Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Ohio

My payments of $780.00 are due on the first of every month with Bank of America. My husband I split the payments of $400.00 each from his - account and my - account. BoA will post one of the payments of $400.00 but rarely posts the other payment of $400.00 and places those funds into a Partial Balance account. I have to fight with BoA either with phone calls to which I am on hold for over an hour or via social media for them to credit my payments correctly.