USAA Savings Credit Card Complaint

Identity theft / Fraud / Embezzlement

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement Pennsylvania

I have been victim of identity theft at USAA. Someone has stolen my SS # and made a fake DL to open - fraudulent credit card accounts and a bank account under may name. I have sent everything USAA has asked me to send from day one, since 4 months ago, and have had- lengthy follow up calls with them to date. Every time they say all is cleared but they fail to confirm to me by writing or email and report to the credit bureaus. Please see my last correspondence to them by certified mail, attached. This has been a nightmare for me. The situation is very suspicious and concerning as there are reasons to believe that the thief is potentially either internal to USAA or has a good line into USAA! Please help!

USAA Savings customer in Pennsylvania
Dec 26, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

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