Washington Federal Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

Washington Federal Bank account or service department,

Other bank product/service Making/receiving payments, sending money

My American bank, Washington Federal, has recently changed its policy regarding electronic transfer of funds to a non-US bank. For years, I have been able to make such transfers to a Danish account in -, which I did most recently barely three months ago ( - 2016 ). But on my latest transfer ( yesterday ), I was forced to have the funds sent as -, with Washington Federal ( WF ) making the conversion. This is apparently a new policy. The - bank 's conversion rate has always been more favorable to me than WF 's rate, and in this particular case, the fact that I was forced to have WF make the conversion cost me a full 3 % of the total amount of the transfer.

Washington Federal customer in
Dec 23, 2016

* Source: CFPB Complaint Database

Washington Federal response to complaint:
Closed with explanation

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