Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

I have reapplied with Ditech for a loan modification and was just told that they can not stop my sale date for -/-/- because they needed my paperwork updated since mid -. I had sent in an updated package on -/-/- later to learn that the fax number they gave me to fax my documents to takes up to 10 days to update on their system. I was given a different fax number on -/-/- to which I sent in my package again and was told that it would be looked at within 24 hours. I called on -/-/- to check on the status and was told by - of the account managers that she would forward the paperwork over to the appropriate department so they can see if the could postpone my sale date. I called again on -/-/- for another update and was rudely told by a supervisor on why I was requesting a sale date. I told her that I wanted to request a postponement because I had submitted all the required documents for a review and she rudely said that they need 37 days. She asked me repeatedly why I wanted a postponement, speaking to me


if she knew what date that they were going to mail the decline letter out or if - had been generated and again she did not know and she sounded like if she was just making up an excuse not to review the file. I did n't argue with her but I honestly think that Ditech just wants me to lose my house or that the rep I spoke to was having a bad day and just did not want to help. All the previous reps I had spoken to did not mention that a postponement could not be granted given that my file is complete.