Citibank Credit Card Complaint

Citibank Credit card department,

Delinquent account District of Columbia

Citibank charged me a $450.00 fee for an annual fee. I sent a note to cancel the account via mail response. I was still contacted about owing the fee in -/-/2016. I cancelled the account at that time and was told the fee was removed. The credit card fee offers airport lounge access that I utilized for the initial $450.00 fee but chose not to utilize again in 2016. I have not used the lounge access again in -/-/2016 since -/-/-. And then I was told in -/-/- that there would be no issue cancelling the charge due to lack of usage and desire not to move forward with the card. However, I was contacted this week numerous times by Citibank to be told that I still owe the full $450.00 fee even though the card was cancelled only - months after the charge was filed and Citibank originally told me the fee would be waived due to lack of usage and desire to utilize their service.