Capital One Credit Card Complaint

Capital One Credit card department,

Balance transfer New York

I have a Capital One Credit Card, a Personal and a Business Card ( which is now -13 month since I got them ). For this complaint I would like to explain the aggravations and how Capital One Defrauded me and the huge damages that I 'm suffering about. Let me start with the Business Card. To better understand Capital One has a feature which they mail out a check to your address and it 's payable to your name, and then you can deposit it to your account and then do with it whatever you want. Here is the Story, I requested - checks to be mailed out to me on -/-/16 and -/-/16, the total of al - checks is $15000.00, long story short, I NEVER RECEIVED THE CHECKS!! I called Capital One and was transferred to the Fraud Department, and they told me they


So that 's what they did, and I received a new card, but Capital One did not keep there promise of not holding me liable to checks which I DID NOT RECEIVE. I called again the Fraud Department, and they were giving me such aggravations that I had no doubt I will end up in the hospital. And this is what they told me after being on the phone for 3 hours for ten days. " WE INVESTIGATED THE - CHECKS AND WE REALIZED THAT THESE CHECKS WERE DEPOSITED AND THEREFORE THERE 'S ABSOLUTELY NOTHING IN THE WORLD WE CAN DO TO HELP YOU '' after many hours of crying on the HUGE loss I had, I called capital one and told them to please prove to me that I received the checks and that I cashed them. Because I know 100 % I DID NOT RECEIVE IT AND DID NOT CASH IT, AND I OFFERED THEM ANYTHING THEY WANT TO PROVE IT. So I was told by a representative that they are not able to mail me out the checks. So I called again, and was transferred to - departments until I was finally told that they will mail me the checks and I will have it in 7 days. after 14 days I did not receive it, I called again and they told me " SORRY WE CAN NOT HELP YOU ''. I 'm here begging the Consumer Financial Protection Bureau to please help me not to be a victim of the FRAUD and UNETHICAL behavior Capital One did to me, and help me I should not loose my money, and help me with money so I can go to a therapist so I can get my mind together. PLEASE AGAIN I AM BEGGING FOR HELP!!