Capital One Balance Transfer Complaints

Review and analysis of over 121 complaints against Capital One

Capital One consumers have reported over 121 official complaints related to Balance transfer. Out of the 121 consumer complaints against Capital One, 14% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 99% were processed in a timely manner. 29% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.

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New Balance Transfer Consumer Complaints


Capital One Credit card balance transfer

December 28, 2016 - Please reference case # - I have tired to contact - Capital One cooperate office ext - but it is always busy. I have called through the call center several only to be told that they have no way to reach her so I end up calling later to speak to someone else who researches my account and then emails -. This has been going since 1 month. I was advised by - that she needed more time to research things, and still have not heard back from Capital One. I am requesting that Capital One pay the interest fees to my other creditors due to Capital One refusing to pay them due to the fraud ...

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Capital One Credit card balance transfer

December 16, 2016 - I have a Capital One Credit Card, a Personal and a Business Card ( which is now -13 month since I got them ). For this complaint I would like to explain the aggravations and how Capital One Defrauded me and the huge damages that I 'm suffering about. Let me start with the Business Card. To better understand Capital One has a feature which they mail out a check to your address and it 's payable to your name, and then you can deposit it to your account and then do with it whatever you want. Here is the Story, I requested - checks to be mailed out to me on -/-/16 and -/-/16,...

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Capital One Credit card balance transfer

September 12, 2016 - I AM - - AND I WANT TO TRANSFER MY BALANCE WITH MY CREDIT CARD COMPANY. I HAD A - CREDIT LIMIT IN 2015 AND EVERYTHING WAS FINE. WITHOUT ME ASKING FOR AN INCREASE CAPITAL ONE INCREASED IT TO $3300.00. NOW I AM NOT ABLE TO PAY ALL THE INTEREST AND OTHER FEES CONNECTED TO THIS CARD. I NOW OWE OVER THE CREDIT LIMIT AND WHEN I MAKE PAYMENTS THEY ALL GO TO INTEREST AND THE FEES. I CAN NEVER GET AHEAD. WHEN I CALL THEM WHICH HAS BEEN OVER 8 TIMES THEY SAY THEY CA N'T TRANSFER MY BALANCE TO THE CHEAPER 0 % ON A BALANCE DUE. IN OTHER WORDS THEY SAY THEY CANT GIVE ME THERE OFFERS OF 0 % BALAN...

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Capital One Credit card balance transfer

June 13, 2016 - I applied for a 0 % - transfer credit card with Capital One, I was planing on using it to transfer a credit card balance of -. I was approved for -. I called them once I got the card to make the transfer, I was told I had to wait - days. When I called after 10 days I was told there was no balance transfer offer approved for me, this was news to me! I called back and spoke to a different person who told me I did have the transfer offer on my account, so I just made the minimum payment on my other -. When I called back to initiate the transfer I was told again there was no such of...

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Capital One Credit card balance transfer

June 10, 2016 - I made 2 payments 1 ) -/-/2016 $570.00 2 ) -/-/2016 $570.00 Capital one made balance adjustment on -/-/- of a total $1100.00 I asked to open a case on -/-/2016 - ( supervisor ) acknowledging the payments did come from me, refused to open a case talking about misapplied payments to another account holder. I told - I was contacting consumer finance...

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Capital One Credit card balance transfer

May 6, 2016 - I have a credit card with Capital One. They made me a balance transfer offer, 0 % for 18 months. On Tuesday, -/-/16, via their website, I requested a check to be mailed to me rather than enter the information for the account ( elsewhere ) I want to pay off. This morning, -, I received an email saying that my loan had been approved and posted to my account. I logged into my account, and saw that indeed my balance had increased by the amount requested. But, I have not yet received or deposited the check. It seemed to me that the loan should not be in effect until I deposit the check...

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Capital One Credit card balance transfer

February 1, 2016 - I have received a promotion from Capital One to transfer balance to my credit card with 0 % for 18 months. On -/-/2015 I transferred $4500.00 to my account at - and Capital One put $4600.00 ( - % transfer fee ) on my credit card. Due to restriction to the way of making transfer, I have made it online with expectation of funds arrived to my - account in 10 (! ) days. I was wondered why Capital One did not simply provided checks for transfer considering that at the same time the bank offers balance transfer for my business credit card WITH checks. When I did not get money on m...

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Capital One Credit card balance transfer

January 20, 2016 - I recently set up a checking account with CapOne360. I deposted $4000.00 into the the account. I received a message saying it would take a week before the funds would be available. Once the funds were finally availlable, I set up a wire transfer so that I could transfer funds into my personal checking account. I received a new message saying that I would take three business days to establish the new wire transfer account. Once the account was finally established after the three business days I attempted to make a transfer into the newly established account with the available funds and I rece...

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Capital One Credit card balance transfer

December 28, 2015 - Hello, I am writing this complaint with regards to a Balance transfer I did from my Capital One Credit Card account to - - - Credit Card account on - -, 2015. I put the account number of my - - - 's account and submitted the transfer. After 10 days when the funds were not showing on my - - - 's account, I called the Capital one for the status and they confirmed me that funds have already been sent out. After further investigation, it was found that the funds were actually sent to - - instead of - - -. They put my - - - 's account number ...

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Capital One Credit card balance transfer

December 4, 2015 - Capital One sent me checks to use, with all kinds of information saying that the money used would be at 0 % interest rate for 18 months. Now I have received my statement and there is a $340.00 fee showing for using the 0 % check. It might have been somewhere in the - pages of small print, but that 's fraud, or stealing my money. You ca n't advertise 0 % for the check, and then hide the fact that instead of interest you 're charging a " fee ''. I want my $340.00 back. ...

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Capital One Credit card balance transfer

October 31, 2015 - I paid payments into my Capital One credit card from a few banks, since I made a huge over payment it is Capital One policy to mail the customer a check in the difference of the over payment, Today - -, 2015 it has now been 11 days since they received the payment and they are refusing to mail me the check. On - -, I was on the phone with them for - hours, in total I have been on the phone with them for about - hours in the past 11 days, I went into a Capital One branch on - - because they were not advancing my case, the girl told me that sh would call me on Monday and s...

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Capital One Credit card balance transfer

October 17, 2015 - As my issues were never completely resolved with my last submitted complaint approximately 50 days ago, I 'm submitting another. My previous CFPB # is -Capital One Case # -After about 2 months of fighting with Capital One, they finally gave me credit for the $13000.00 balance transfer that was done in error the first time, and the second time never arrived. I was happy to hear from - -, in the Executive Team '' via telephone. She said to call her if anything else happened, or if I had any further problems. Well, I did try to call her, using the PIN codes she provided over the ph...

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Capital One Credit card balance transfer

September 16, 2015 - I requested a transfer of a balance from Capital One -. The transfer went through on -/-/15 so I now have a $ - balance on - - -. However, the transfer has n't gone through yet on Capital One so I still have that balance on that card, too. Therefore, I am being charged finance charges on - cards. Seems like a game the credit card companies play to make more money. ...

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Capital One Credit card balance transfer

September 3, 2015 - After talking with multiple departments to combine my capital one credit cards to lower the interest rate, today I am frustrated with a customer service rep who addresses my concerns, with Oh my god '' after I respectfully ask to speak to a manager. I was told that I could combine my credit cards from Capital one to the lower interest rate almost 3 weeks ago and that I would receive the confirmation in the mail, today -, employee ID -, supervisor that informed me that nothing could be done and the previous representatives was wrong. My complaint is gross miscommunication, unprofessional...

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Capital One Credit card balance transfer

June 26, 2015 - On -/-/-, I requested a balance transfer from Capitol One for - be paid to my - Store card, because it was charging me interest and the balance transfer was an interest free offer. It was never received -. When I called Capitol on -/-/- I was told they transposed the - numbers on the - account. I was told a stop payment was issued and a new - check would be sent -. And Capitol One refunded a - late fee - charged as a result of Capitol One's mistake. After awhile I saw that - still had not received the new payment. I called Capitol one again on or around ...

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Capital One Credit card balance transfer

June 21, 2015 - I have received at least - solicitations for a balance transfer from CapitalOne over the past several weeks. I decided to accept their offer on-/-/- at approximately -. Upon completing the informationfor the transfer, Capital One shut down my account due to suspiciousactivity ''. When I called them, they cut me off - before asking me aseries of questions, which had no answer from a representative whodid not have a capable command of the - language. Questionsincluded the age of my father, which I answered correctly, a car that Iowned -/-/-, which I answered correctly, and...

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Capital One Credit card balance transfer

April 25, 2015 - I pay all my bills in full every month. I have on numerous occasions failed to recieve my statment from Capital One. When I call Capital One and ask why I do not recieve my bill they tell me I do. I every time pay my bill in full and move forward. They send me to a voicemail in which I leave a message and they never return my call. Very poor customer service which esults in my frustration. ...

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