Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

To whom it may concern. Not only did you not respond to my QWR in - days you have not fixed your errors. As you know the CFPB has been notified and you finally sent me a letter saying you are researching. Not only did you not apply the - payment correct. I had not received a bill from BSI or statement since -/-/-. I paid off what was due and had still been fighting your incorrect again applying of funds there. - is trying to make late as no bill and no online access. I received nothing for months and asking. Also your online statement shows nothing. I have emailed with zero response for a month. I copied CFPB on emails with supporting documents of my screen shots as well as attorney who is compiling all of the violations. I finally received -/-/- bill on -/-/16 mailed by BSI on -/-/2016. Strange how that worked having to go to CFPB just to get - to actually follow the rules. As a servicer as well the overall incompetence and overcharging has been caught. As with adjustable my payment in -/-/- was - which is the only time it can adjust


deal of violations which will entitle me to thousands now for the bullying and false charges throughout on this. I do not know why - can not fix their wrongs correctly. It just so happens that my niece is now dating a man that used to work for - and now is at another commercial loan company and he was pretty high up at - as well as - assets and a lot of information is coming out from this. It is quite interesting how this will be public with an investigation now by some lawyers and other people in southern California coming forward. Stop stealing money and apply the payments correctly. I should now be paid up through -/-/- with all the charges that were wrong and still - later can not be applied correctly. Also per the statement directly from - in -/-/- my -/-/- payment had a partial of - just sitting in the account and no one told me you were holding extra money. She said to pay - so the entire - would be applied but now - just changes when they want. It does not work that way.