Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Payoff process Pennsylvania

Refinanced some outstanding debt with a home equity loan. One of the debts was a charge account with Lowe 's through Synchrony Bank. My bank sent out a cashier 's check ( number - ) in the amount of $2700.00 on - -, 2016 and the bank placed a stop payment on the check because Synchrony had not yet received it as of - -, 2016. A second cashier 's check ( number - ) for the same amount was mailed on - -, 2016 and cleared my bank on - -, 2016. This check should have paid off the charge account balance as of the date of the Home Equity, yet Lowe's/Synchrony is claiming to have never received the second check. While at my bank on - -, 2016, Synchrony was contacted and we were told that there would be a resolution within 10-14 business days ; we faxed the representative proof showing that the second cashier 's check had cleared my bank. She confirmed that she received the fax. I have also contacted Synchrony on my own several times and been given the run-around. Not only am I not able to get this cleared up, they are also charging me late fees and most likely reporting my payments as being late. One last comment, after several attempts to correct the spelling of my name on the Lowe 's / Synchrony account they still have it spelled wrong. Although my name is incorrect, the bank put my charge account number on the cashier 's check.